A stunning all-inclusive beachfront resort on the most beautiful strip of Punta Cancun, framed by the Caribbean Sea, Hyatt Ziva Cancun is a playful family escape on Mexico’s Yucatan Coast. Experience the Evolution of All Inclusive luxury, where you are inspired to live in the moment. Find your bliss on white sand beaches, and play in the clear-blue waters of the sea. Relax in luxurious suites with balconies and breathtaking ocean views. Indulge your senses at 8 unique restaurants and 3 lounges, featuring local and international cuisines. If you prefer your tastings in a more spirited form, there are 6 bars on property, including a microbrewery! Spend a day to rejuvenate body and soul at the oceanfront spa, with optional massages, holistic body treatments and a hydrotherapy circuit.
Resort View Double
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:44 m2
Resort View King (with Sofa Bed)
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:44 m2
Ocean View Double
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:44 m2
Ocean View King (with Sofa Bed)
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:44 m2
Turquoize Ocean Front Master Double
Capacity:
4 adults
Maximum number of Guests:4
Dimensions:64 m2
Turquoize Ocean Front Master King
Capacity:
3 adults
Maximum number of Guests:3
Dimensions:64 m2
Club Ocean Front Corner Suite
Capacity:
3 adults, 4 children
Maximum number of Guests:4
Dimensions:101 m2
Ocean Front Double
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:44 m2
Ocean Front King (with Sofa Bed)
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:44 m2
Dolphin View Master Double
Capacity:
4 adults, 6 children
Maximum number of Guests:5
Dimensions:55 m2
Dolphin View Master King (with Sofa Bed)
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:55 m2
Ocean Front Pyramid Suite (with Sofa Bed)
Capacity:
4 adults, 6 children
Maximum number of Guests:5
Dimensions:122 m2
Club Ocean Front Double
Capacity:
4 adults, 6 children
Maximum number of Guests:4
Dimensions:43 m2
Club Ocean Front King
Capacity:
3 adults, 2 children
Maximum number of Guests:3
Dimensions:43 m2
Swim Up Double
Capacity:
4 adults
Maximum number of Guests:4
Dimensions:44 m2
Swim Up King (with Sofa Bed)
Capacity:
4 adults
Maximum number of Guests:4
Dimensions:44 m2
Turquoize Sky Ocean Front Master Double
Capacity:
1 adult
Maximum number of Guests:1
Dimensions:64 m2
Turquoize Sky Ocean Front Master King
Capacity:
1 adult
Maximum number of Guests:1
Dimensions:64 m2
Turquoize Sky Swim Up Ocean Front Master Double
Capacity:
1 adult
Maximum number of Guests:1
Dimensions:64 m2
Turquoize Sky Swim Up Ocean Front Master King
Capacity:
3 adults
Maximum number of Guests:3
Dimensions:64 m2
Good to know...
Blvd. Kukulcan, Manzana 51 Lote 7, 77500 Cancún, Mexico
City: Cancún
Region: Quintana Roo
Check-in from 15:00
Check-out until to 12:00
Pre-payment - Bookings with cancellation 14 days before check-in
Pre-payment: Full payment for the stay is due at 30 days prior to arrival for bookings with cancellation policy of 14 days before check-in.
Pre-payment - Bookings with cancellation 30 days before check-in
Pre-payment: Full payment for the stay is due at 60 days prior to arrival for bookings with cancellation policy of 30 days before check-in.
Hyatt Ziva Cancun accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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Why choose Metour.it as your reliable online travel agency?Metour.it is committed to offering travelers authentic and unforgettable experiences. As a leading trusted online travel agency, we stand out for our dedication to quality, safety and customer satisfaction. Every destination, package and service offered has been carefully selected to ensure an unparalleled travel experience. Furthermore, our expert team is always on hand to assist you at every stage of your journey, ensuring that every detail is taken care of to perfection.
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
- What is Paga in Structural and what are Payment Pre-Authorisations?
When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Are small pets allowed?It is often clearly stated in the property sheet and for this reason we invite you to carefully read their policies. Where not indicated, we invite you to contact us through our contact form for more information.
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TripAdvisor reviews on MeTour.it are ratings and comments imported directly from TripAdvisor for each hotel, B&B, resort, campsite, accommodation, restaurant and museum activity you find on our site. They include an overall rating of up to 5 points, the total number of reviews, and detailed ratings for specific categories such as rooms, location, cleanliness, sleep quality, service and value for money. We also show the latest 5 reviews left by travelers on TripAdvisor. This data is automatically updated and is provided to help our users make informed choices. MeTour.it does not edit these reviews and takes no responsibility for their accuracy.
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How are MeTour.it proposals linked to TripAdvisor reviews? What happens if there are errors in connections with TripAdvisor?To connect our proposals to the reviews offered by TripAdvisor, we use an automatic search algorithm. This system, despite our best efforts, may occasionally catch a wrong proposal. While we make every effort to avoid such errors, we would like to point out that we cannot accept responsibility for any inaccuracies resulting from these automated links.
We also carry out manual checks to correct any errors found and constantly work to improve the algorithm. If you find an error, please report it to us at info@metour.it, so that we can intervene promptly and further improve our service.What type of tourist guides can I find in the "Destinations" section of MeTour.it?In the "Destinations" section of MeTour.it, you will find detailed guides on the main Italian cities of art, the European capitals, the most beautiful villages in Italy, the ghost villages and the main world tourist destinations. Each guide offers information on attractions, local culture, recommended accommodations and advice on how to make the most of your trip.
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Certain! Destination guides also include information on local events, holidays, fairs and events that could enrich your travel experience. See the "Events" section within each guide for more details.How can I find the destinations that best suit my travel needs?Use the filters in the "Destinations" section to select options based on your interests, such as cities of art, seaside destinations or historic villages. This will help you quickly find the destinations that best suit your travel style.What do I find in the "Travel ideas" section of MeTour.it?
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In the "Book and Go" section, you can find and book a wide range of options for your trip, including accommodation, restaurants, mobility services such as car rental and transfers, and a variety of experiences and guided tours. This section is designed to offer everything you need for a complete holiday.What types of accommodation can I find in the "Book and Go" section?
We offer a wide range of accommodation, including hotels, holiday homes, holiday villages, bed & breakfasts, resorts, glamping, chalets, historic homes, boutique hotels and much more. Each option is described in detail to help you find the accommodation that best suits your needs and preferences. We also use TripAdvisor reviews to help you decide on the accommodation that's right for you and recommended by other travelers who have reviewed it.How can I book restaurants or catering activities on MeTour.it?
You can book restaurants, pizzerias and other catering activities directly in the "Book and Go" section. Each option includes details on the type of cuisine, menu, hours and reviews to help you make the best choice.
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Available mobility services include car rental, transfer services, nautical charters and public transport tickets. You can book the service best suited to your itinerary directly from our website.
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You can book a wide range of experiences, including guided tours, museum visits, outdoor activities and tickets to local attractions. Each option includes detailed information to ensure you have an unforgettable experience.How do I know if a destination is safe to travel?
We recommend that you check the latest travel information and safety advisories on government and World Health Organization websites. MeTour.it also provides updates on local conditions in our destination guides https://www.metour.it/en/destination and on our blog https://www.metour.it/en/news/
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Yes, on MeTour.it you can combine accommodation, activities and transport in a single booking for an integrated and stress-free travel experience.
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We accept a variety of payment methods, including credit, debit cards and other secure online options. See the 'Payments' section for further details.
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What anti-Covid safety measures are adopted by our partners?
Our partners follow rigorous anti-Covid safety protocols, including regular sanitization and social distancing. You can find specific details in the individual accommodation and activity sheets -
Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
Travelers Choice Best of the Best
4.5
Excellent
13.464 reviews
#27 of 301 hotels in Cancun
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Review dated 28 Giu 2024
Best Vacation Ever!!!!
Just came back from Hyatt Ziva Cancun after the most glorious week ever!! I am not kidding when I say they treat you like royalty!! I have never had such great service in my life! Great food, drinks, pools, beaches, rooms, shows, spa, but the standout is the service! The adults only tower (Turquoize Tower) was my favorite because you have access to Punta Vista bar and pool. The staff there are amazing and know what you want before you even know you want it :) Shout outs to Fernando and Vivianna at El Mercado, Diego and Julio at Punta Vista, Omar at Norte Beach and other places, and Natasha and Miguel our butlers. Just got home last night and I already want to go back.
Review dated 28 Giu 2024
Mostly great.
Pros: Great food. Friendly staff. Big rooms. Compact resort as far as not sprawling.
Several pools none of which was crowded.
Cons: app was NEVER correct as far as figuring out open restaurants and activities (and location). Beach not accessible.
Several pools none of which was crowded.
Cons: app was NEVER correct as far as figuring out open restaurants and activities (and location). Beach not accessible.
Review dated 28 Giu 2024
Fantastic Family Resort
Absolutely the best family resort we have been to The staff is super friendly accommodating and professional
Highly recommend and would definitely return
Highly recommend and would definitely return
Review dated 27 Giu 2024
Pjms
The resort is one of the best we as a family have ever visited. The staff was very accommodating and could not have been any better. From breakfast to after dinner entertainment exceeded our expectations.
Review dated 27 Giu 2024
Great time at the Hyatt Ziva Cancun
Wie will definitely visit again and we’ll spread the word to others about how great our time was there and the great hospitality we have received from all staff
Choose how to pay. Always in a safe way.
Cancún
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